Question 1

How do I request a refund?

Accepted Answer

Contact us or open a support ticket with the order details and reason. Requests are reviewed under the Refund Policy and are not approved automatically.

Question 2

What are the refund conditions and how is an approved refund paid?

Accepted Answer

Food issues should preferably be reported within 24 hours, without limiting mandatory consumer rights. Read the Refund Policy. Approved online payments return through the original payment method.

Question 3

Are your products authentic?

Accepted Answer

We source authentic products from approved wholesale suppliers connected to their regions of origin. Check the product and packaging information for manufacturer and origin details.

Question 4

Are all products halal?

Accepted Answer

No. Consider a product halal only when the manufacturer states it or a halal mark or certification appears on the packaging. Always check the label before purchase and consumption.

Question 5

Where can I see offers and free-delivery eligibility?

Accepted Answer

Applicable offers and free-delivery benefits are shown in the store, cart or checkout. Review the final order summary before payment.

Question 6

How can I contact customer support?

Accepted Answer

Use the contact details published on our website or open a support ticket from your account. The team is generally available from 08:00 to 00:00, subject to staff availability.

Question 7

Can I download an invoice?

Accepted Answer

Automatic invoice generation and download are not available yet. Contact customer support if you need help with the purchase documentation currently available for your order.

Frequently asked questions

FAQ results

FAQ results

Payments and refundsHow do I request a refund?

Payments and refundsWhat are the refund conditions and how is an approved refund paid?

ProductsAre your products authentic?

ProductsAre all products halal?

OffersWhere can I see offers and free-delivery eligibility?

Support and documentsHow can I contact customer support?

Support and documentsCan I download an invoice?