Question 1

What is the minimum order amount?

Accepted Answer

The minimum order amount is €100. The cart and checkout show whether your order has reached the required amount.

Question 2

Do I need an account to place an order?

Accepted Answer

You can prepare your cart before signing in, but you must sign in or create an account before placing and paying for an order.

Question 3

How can I track my order?

Accepted Answer

Open Orders in your account and select the order. Its details page shows the current status and the updates already recorded.

Question 4

Can I cancel my order?

Accepted Answer

An unpaid order can be cancelled before shipment. If it has been paid, contact us or open a support ticket so the team can review the cancellation and any required refund.

Question 5

Where do you deliver?

Accepted Answer

We currently deliver within Italy. Checkout verifies whether the selected delivery address is supported.

Question 6

How long does delivery take and how much does it cost?

Accepted Answer

Time and cost depend on the destination area. The final delivery charge is shown at checkout, and confirmed status updates appear in order details.

Question 7

What happens if I am not available for delivery?

Accepted Answer

We will try to contact you and arrange a second delivery attempt. Keep the contact details on your order accurate and reachable.

Question 8

How does order pickup work?

Accepted Answer

When pickup is available, checkout shows the location, contact details and instructions. Anyone you authorize may collect the order by presenting its valid pickup code.

Question 9

Which payment methods can I use?

Accepted Answer

The methods available for your selected delivery or pickup option are shown at checkout. Choose one of the displayed options before confirming.

Question 10

What should I do if an item is damaged, missing or incorrect?

Accepted Answer

Report it through our contact channels or an authenticated support ticket as soon as possible, preferably within 24 hours. We may request photos by email or WhatsApp.

Frequently asked questions

FAQ results

FAQ results

OrdersWhat is the minimum order amount?

OrdersDo I need an account to place an order?

OrdersHow can I track my order?

OrdersCan I cancel my order?

Delivery and pickupWhere do you deliver?

Delivery and pickupHow long does delivery take and how much does it cost?

Delivery and pickupWhat happens if I am not available for delivery?

Delivery and pickupHow does order pickup work?

Payments and refundsWhich payment methods can I use?

Payments and refundsWhat should I do if an item is damaged, missing or incorrect?